Customer Reviews & Stories

Great place to get work done, from transmission work to installing snow tires, they're my #1 place to have my car worked on!

— Google Review

The staff are friendly and accommodating and most importantly they do great work. When they say they've fixed something, it's fixed.

— Google Review

Very kind, professional staff and efficient technicians. No one likes auto repair costs, but Brian takes the sting out of it by patiently explaining the problem and subsequent charges.

If I had a Maserati, I'd have them service it.

— Google Review

Bruce's has been taking care of our cars since we moved to WNY 20 years ago. They have watched my kids grow up and now take care of their cars too. They are the best!

— Google Review

Brian and his team do a great job on all makes of cars. My 1976 VW Beetle and a neighbor's classic cars are all treated with gentle loving hands and fixed correctly

— Google Review

Efficient, affordable and good work. I recommend Bruce's highly.

— Google Review

Our family goes to Bruces for all our automotive repairs/ maintenance. They are the best! Trustworthy, top quality work and a pleasure to deal with. They have a wonderful team of highly skilled technicians- we have never been disappointed!

— Google Review

Best Service in town! They fix it right the First time.. Thanks Brian, Linda and Donna!

— Google Review

First time going to Bruce's & it won't be my last. Excellent work and a great/friendly staff! Highly recommend.

— Google Review

Bruce’s Automotive is the best! Superior service combined with professional attitude, delivered with a smile! I highly recommend Bruce’s.

— Google Review

Do you want a shop that goes above and beyond? Don't waste your time looking elsewhere. Bruce's Automotive is hands down the best shop in the area. When I'm paying to have work done on my vehicle I expect it to be done timely and correctly. With Bruce's that's practically a guarantee. At Bruce's you can hand over your keys with confidence.

— Google Review

Bruce’s has ace mechanics and They have provided straight up, honest and expeditious service. I have taken my vehicle, my wife’s and my daughters vehicles here and they have not let me down.

— Google Review

Shout out to Bruce's for getting this girl's mini back to happy motoring! And for the thorough teasing that I keep my car in kilometers because I secretly wish we used the metric system here!

— Facebook User

Very pleased with my experience with Bruce's. They know what they're doing, and work until the jobs done. They fix the stuff that needs fixing, not fabricate issues just to make a buck! I found my mechanic.

— DemandForce Review

Brian and the team do their best to take care of the issues. You get honest assessment of your options and the work gets done right. Whether I drop off the car or wait they try to get things done in a timely manner.

— DemandForce Review

I would not take my vehicles anywhere else!! Top quality work, both by the techs and by Linda and Donna in the office!! Top notch ethics too, and always looking for ways to help the customers.

— DemandForce Review

The team at Bruce's is always ready to help and they have done a great job assisting us maintain our household with 4 cars! They are honest and get the job done correctly in a timely fashion.

— DemandForce Review

Thanks so much for being so honest....unlike the dealership was for my van...very much appreciated!

— Facebook User

Love Bruce's! They are honest and do great work. They take excellent care of our 3 vehicles. Always a pleasure to deal with!

— Facebook User

Awesome garage! We had just purchased a 12 year old BMW for our son. We took it to a quick oil change place to have the oil changed before taking it on a 4 hour trip. They would not do it, they were worried he had a major oil leak! They suggested we take it to Bruce's. Bruce's got us right in, changed his oil, checked out the leak, let us know it was nothing to worry about! No overcharges! Super honest and knowledgeable! We will be using them from now on!

— Facebook User

Great place to get work done, from transmission work to installing snow tires, they're my #1 place to have my car worked on!

— Google User Review

I started having a slow leak in my tire and was having a helluva time trying to figure out what to do about it. I put in a can of fix-a-flat but that didn't help, so I had to start thinking about other options. Honestly, I thought that this place would cost me an arm and a leg just to get my tire repaired but I was pleasantly surprised. I called and spoke with a woman who answered all my questions and assured me it wouldn't cost more than $35 at most (and that was the worst case scenario) so I made an appointment. I brought it in during my lunch break, told her about the ordeal and went out to lunch. When I came back, she said that even though they had to dismount my tire (because of the fix-a-flat) to balance them and remove the nail/plug my tire she would still only charge me $32! And it was done in an hour! Not a complicated procedure I know, but the service was super good, there's a friendly dog to pet in the waiting room on the way. The mechanic even mentioned that my sway bars were rattling but were safe in case I was wondering what the noise was.

— Yelp User

Bruce's Auto is the Only place we take our 3 vehicles. They are honest and always do high-quality work. Everyone there are always so pleasant to work with! We can trust Bruce's to keep our cars running safely for years to come.

— Yelp User

We have brought our cars here for many years. The service is professional,  friendly, and trustworthy. Thank you for all you have done for our family cars!

— Google Review

Bruce's Auto is the Only place we go for service. We take all 3 of our vehicles here. The customer service is Exceptional! They are honest and do top quality workmanship. Just picked up our Jeep today. They stayed late to finish it. It needed major work and they even gave me a loaner car. Thank you Bruce's! 

— Google Review

Bruce's helped me decide on what level of service was needed to take my car into the next chapter of its life. They helped me prioritize what needed be done now to insure the car was safe and reliable.

— Google User Review

I have been coming here for years now. Took me right in on a Saturday for my inspection and had Brian do a few more items. They are just great to come to for any service work. Tom C

— Google User Review

Once again Brian made room in his busy schedule for our repair job. The results were as good as always.....Work completed on time and done Right. Bruce's is a great hometown auto repair shop that is always honest, hard working, and professional. They do fine work on Big jobs and small jobs, at reasonable prices. I have been a customer for 30 years, and will always go back.

— Google User Review

Brian and his team always take great care of us in a fair and timely manner , expert mechanics, great staff.

— Google User Review

When I first moved to the area, Bruce's Automotive came highly recommended. I would never go anywhere else. He is trustworthy and reasonably-priced.

— Google User Review

Brian, Donna, Linda and the crew are the best, most reliable auto shop I’ve ever worked with.

— Google User Review

They are the best! Linda total Rockstar and of course Brian an absolute stud!

— Google User Review

I wouldn’t go anywhere else… Bruces’ is always honest and trustworthy.

— Google User Review

In the 30 years I have frequented Bruce's I have never been disappointed. On several occasions they went above and beyond just for me. They are professional, honest and timely. I would never think of going anywhere else.

— Google User Review

Excellent customer service, professional and high quality of work. I've never had to return my vehicle to Bruce's for them to fix something they already repaired. You can be confident that the work will be done right. Definitely recommend using Bruce's for your auto repairs. I've been going there for years and wouldn't go anywhere else.

— Google User Review

I only trust Bruce's with major repairs to my cars. Brian and his mechanics always do a top notch job no matter how difficult or complex the repair. The brakes failed recently on my late model car and there was no question about where I had the car towed to. Bruce's of course!

— Google User Review

Brian and his team do a great job on all makes of cars. My 1976 VW Beetle and a neighbor's classic cars are all treated with gentle loving hands and fixed correctly. They take the time to explain the issues and also what is involved with the repair, and how urgent it is or can it wait

— Google User Review

Not cheap but very dependable. Have never had a problem with their work. Using them for 15 years, 3 cars. Honest, friendly people. Highly recommend.

— Google User Review

Excellent service everyone is very courteous and professional. Will continue to use them for future automotive services and have recommend others.

— Google User Review

When I first moved to the area, Bruce's Automotive came highly recommended. I would never go anywhere else. He is trustworthy and reasonably-priced.

— Google User Review

Great Customer service, great communication whats wrong with your vehicle, very knowledgeable and polite about it, speedy repairs and great prices

— Google User Review

Had my Mercedes sprinter van in for service and had to get the exhaust cleaned out. Thing has such better mileage I thought something was wrong with the fuel gauge. Thanks again for the great service.

— Google User Review

They are the best

— Google User Review

Bruce’s has always given me top notch service at a reasonable price. In case of an emergency he was always able to fit me in. I have nothing but good things to say about them.

— Google User Review

Used Bruce’s for many years on all our family vehicles. Excellent service, skilled, trustworthy, and very personable and professional.

— Google User Review

I TOOK MY CAR TO HAVE SOMETHING FIXED, THEY DID A GREAT JOB ON FIXING THE PROBLEM, AND THEY ALSO GAVE ME A LONER VEHICAL SO I WOULD HAVE TRANSPORTATION, THAT TO ME IS GREAT CUSTOMER SERVICE, BRUCE'S IS GREAT, THANK YOU FOR YOUR SERVICE. GARRY KRAUSE.

— Google User Review

Very professional and spends time answering questions.

— Google User Review

Always an excellent experience at Bruce's! Very reliable, trustworthy, and skilled mechanics!

— Google User Review

Very satisfied

— Google User Review

Always professional, great work, best in the village!

— Google User Review

Honest, professional and reasonable! I know that Bruce’s will do good work on my vehicle every time! They go above and beyond for their customers!

— Google User Review

I’ve used Bruce’s for major and minor service and found them to be very accommodating, knowledgeable, trustworthy and competitively priced

— Google User Review

Great job, again and as always!!

— Google User Review

They are the best, hands down!

— Google User Review

Always the best experience… friendly, knowledgeable, organized, and on-time…

Would recommend them to everyone

— Google User Review

Awesome service. Very trustworthy

— Google User Review